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In these unprecedented times, nothing is more important to Window World of Houston than the health and safety of our customers and employees.
Fortunately, you can feel assured there’s no need to cancel or postpone your product’s installation date during this time because our installer teams will take every precaution in your home, including following public health guidelines, maintaining social distance and practicing proper handwashing and sanitation routines. All these measures are to make sure that our team members deliver the safest experience possible for you and your families.
We understand that you may have questions about our installation process given the situation. One of our core values is transparency, and to remain true to this commitment, we’re letting you know what you can expect when it comes to your installation. Below we answer your frequently asked questions about how we’re protecting our installers as well as you and your families.
What measures has Window World of Houston taken to protect our installers and customers alike?
To protect our employees and the customers we serve, we have implemented enhanced safety measures in response to COVID-19. Our approach is guided by data and recommendations from the Centers for Disease Control (CDC) and other public health organizations. We are also complying with all legally-binding mandates of Federal, State and/or local authorities.
How will my technician maintain social distancing while installing my product(s)?
Most of the installation process occurs outside of your home. If any of our installers need to enter your home, they’ll take care to maintain the recommended distance of at least 6 feet from you and members of your household. You can also easily practice safe measures such as isolating yourself and your family to one room while our technician works in another and moving as needed. We promise to practice clear and concise communication, so everyone is aware of what’s going on and where they are.
What sanitary and personal hygiene measures will my installer follow to minimize the spread of COVID-19 during the installation process?
We are following all the CDC’s recommended best practices for killing germs and lessening the chance of transmitting the virus. This includes washing our hands thoroughly before entering your home, wearing appropriate protective equipment and disinfecting all work areas at the end of each day.
My installation appointment is soon, and I am not feeling well. What should I do?
If you or anyone in your household are not feeling well, please reschedule your appointment. We will do the same should one of our installation members feel ill so we can prevent the spread of the virus to you and your families.
To illustrate how we’ve enhanced our safety measures during installation at this time, please watch our video:
As always, we’re committed to providing you with excellent service for your home improvement needs. It’s our ultimate goal to make you feel as comfortable as possible during this uncertain time.
We’ll continue to do our absolute best when it comes to ensuring the safety of both our installer teams and our customers to help you feel confident keeping your product’s installation date as scheduled. This way you can enjoy your home upgrades as planned. We’ll also keep you updated on our strategies for handling the COVID-19 virus as they become available.
Thank you for continuing to trust Window World of Houston during this unprecedented time. We are honored to have your support and understanding. Please contact us to schedule a free estimate or if you have any questions.